FAQ
A: At Fabulous Fairies, we strive to ensure our customers are completely satisfied with their purchases. If you need to return an item, you may do so within two weeks from the date of receipt, provided the items are undamaged and in good condition. Upon receiving the returned goods, we will issue a full refund to your original payment method. In the unfortunate event that your items are damaged during transit, please notify us immediately. To facilitate the compensation process with the courier, we ask that you take photos of the damaged items and provide any additional information that might be required. We are committed to making the return process as smooth and hassle-free as possible for our valued customers.
A: We're thrilled to say YES! At Fabulous Fairies, we absolutely love bringing your unique vision to life with our bespoke items. We've made the process straightforward and enjoyable: simply fill out our online form, which details all the information we need from you. Once we have your details, we'll provide you with a personalized quote and estimated timescale for your special creation. Whether you're looking for a one-of-a-kind gift or something special for yourself, we're here to craft something truly exceptional just for you!
A: No, the characters are not suitable for outdoor use. Due to the materials used in their creation, we advise that they be kept in a warm, dry environment. Exposure to outdoor elements could damage their delicate features and craftsmanship. Additionally, please keep these creations away from any naked flame for safety reasons. If your Christmas fairy or angel has been stored away after the festive season, we suggest they may need a slight 'titivatation' to give fullness back to their skirts. Ensuring these conditions will help maintain the quality and longevity of our handcrafted items.